Employee Programs

Having the right Employee Assistance Program (EAP) is more important today than ever before. The National Institute of Mental Health indicates that behavioral disorders affect 20 percent of the workforce and cost more than $44 billion annually in medical expenses and lost productivity.

You deserve an EAP that has a long history of providing best-in-class healthcare service and the ability to build a plan that matches your company’s needs and budget. Just ask the 1,000,000-plus employees who are covered by HMSA and they will tell you why HMSA is their trusted EAP partner and the right choice for you.

Award-winning staff

HMSA is one of a small number of EAP firms who have twice been awarded a full three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF). Our staff’s average experience exceeds 17 years in clinical and account services. They have proven their commitment to our customers by having been awarded the coveted Sloan Award, and are a two-time winner of the 101 Best and Brightest award.

Your employees will receive industry leading care and you will receive unprecedented support services.


HMSA is one of the few independent national behavioral healthcare companies. We are not owned by nor affiliated with any pharmaceutical company, insurance company, hospital corporation, or treatment agency.

Our treatment decisions are unbiased and objective. We choose the right treatment for your employee based on need. The result: better care and increased financial accountability.

National coverage

Supporting HMSA’s clinical staff is an extensive national network of behavioral specialists who meet strict privileging requirements. This network now includes thousands of professionals in over 3,000 cities throughout the continental United States and around the globe through our international EAP network.

No matter where you live, work, or travel, HMSA is there for you. We are a national company that understands your EAP service should be local and more importantly, personal. Throughout our network of professionals, we provide the brightest and the best in people and services to ensure that your employees obtain the care they need.

Flexible resolution counseling

At HMSA our first priority is the well-being of your employees. That is why we maintain a flexible ceiling within all of our EAP programs regardless of the number of sessions contractually defined. Our counselors have the authority to continue sessions at no additional cost if continued care is necessary.

Your employees will never be turned away because of a hard and fast session limit.

Industry best Return-On-Investment (ROI) analytics

By utilizing industry leading analytic data platforms, HMSA’s forward-thinking clinicians and management team stay in front of the competition, constantly adapting and improving programs to provide the highest level of return on investment to our client partners. Our analytical measures of ROI and program demographics are backed by several clinical studies and white papers which have established our ROI tool and reporting system to be the most comprehensive and credible in the industry.

Your company receives unparalleled program data and information required to make financial and operational decisions.

Leading technology

Utilizing our advanced call center, HMSA is able to link callers seamlessly to counseling professionals while simultaneously monitoring peek call volume, average speed of answering, abandonment rate, and access to care. Today’s clients enjoy several convenient counseling options. In addition to face-to-face counseling, we offer confidential online video and texting short-term problem resolution for those who prefer to utilize today’s technology.

HMSA makes it easier than ever for your employees to get the help they need. The result: more employees utilizing their EAP which means a more satisfied, productive workforce.

Inspiring solutions for ROI

Clinical studies have proven that maximum savings come from managing clinical care, not from denying it. HMSA has used its 30-plus years in managing care for some of the nation’s largest health insurance carriers to determine the most efficient clinical pathways while yielding positive clinical outcomes.

Our programs help managers and employees gain control over problems that interfere with work performance and daily life. Evidence supports that these problems, if left unresolved, may negatively impact job performance, absenteeism, healthcare spending, and employee health and well-being.

HMSA’s EAP and Wellness plans are focused on bottom-line results. Our return on investment (ROI) reporting tool uses what is known as our Three C’s of ROI, and acts as our guiding principals in documenting value to our clients.

HMSA’s three C’s of ROI


30-plus years of experience and field research-based data to determine financial outcome.


The utilization of customer specific data to predict client specific ROI.


Using conservative calculations to ensure ROI is attainable.


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A truly cost-effective EAP

At HMSA we partner with you to develop a customized solution that provides the best in EAP coverage in combination with your financial requirements.

We take into consideration the costs that go beyond the monthly EAP premium. A truly cost-effective EAP will consider the cost of outside referrals, the cost to the company to activate health insurance, provider network rates, and member copays. Creating an EAP that best fits your company is what we call inspiring solutions.

HMSA makes it easy

We are proud to say that several hundred companies and organizations have made HMSA their EAP provider. Our time-tested approach to bringing your company on-board will assure you of a smooth, effortless transition. Our experienced account management staff has successfully managed the implementation of thousands of new client programs spanning over 35 years. A proven rollout process ensures that no details are overlooked. Once your program is implemented, your designated account manager will be there every step of the way to help with all of your needs.

We do all of the heavy lifting

Our experienced staff have implemented thousands of new client EAP programs over the past 30 years. Our proven rollout procedures ensure that no details are overlooked and require minimal client requirements. Just leave it to us!

Prior to launch

  • Kickoff meeting with client representatives
  • Introductions to account manager and key staff
  • Vendor transition issues addressed
  • Promotional material branding
  • Dedicated call-in number assigned
  • Staff training on culture, crisis response and special call handling procedures


  • Open phone lines
  • Posters with call-in line are posted in work areas
  • Employee orientations
  • Leadership training
  • Home mailings to alert eligible family members

After launch

  • Call monitoring to ensure quality services
  • Quality assurance oversight consistent with CARF accreditation standards
  • Dedicated account executive outgoing involvement

Actual rollout may vary by program design.

HR support

At HMSA, we understand the challenges human resource professionals face on a daily basis. Responding to management and employee issues can be overwhelming, leaving little time for planning and implementing programs that will lead to a healthier, more productive workforce.

The HMSA HR One Source suite of products was developed with the busy HR manager in mind. It includes a wide variety of services that will help you respond to your employees’ immediate needs while providing assistance for the development of long-term initiatives as well.


HMSA is sensitive to the needs of our employees, they are familiar with our workplace culture, and their staff is competent, knowledgeable, and skilled in the field of services provided.

HR Support client

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Organizational Psychology Services (Biz Psych)

We understand the psychology of human behavior and how it relates to hiring, retention, conflict resolution, and team building.

  • Leadership, coaching and development
  • Sustainable conflict resolution
  • Company retreat facilitation

Human Resource Assessments and Testing

We can assist a human resource department by providing a comprehensive suite of employee testing to avoid bad hiring decisions and identify future managers.

  • Pre-employment testing – determining work styles
    and behavioral approaches
  • Objective and reliable employee promotion – identifying management potential
  • State-of-the-art virtual assessment centers and reports

Certified Human Resource Training

As a SHRM Certified Resource Training Institute, we can provide compliance training for managers and human resource professionals.

  • Sexual harassment
  • Diversity and team building
  • Employee violence and safety issues

International Employee Assistance

Whether a handful of expatriate workers or an entire international division, we can provide a common global platform of employee support.

  • 8,000 credentialed providers in 170 countries
  • Consultation for host country managers
  • Repatriation and expatriation specialized services

Compliance and Ethics Help Line

Our help line provides a means of confidentially reporting workplace issues and concerns while maintaining complete unanimity.

  • Available 24 hours per day, seven days per week
  • Report safety concerns, ethical issues, and compliance matters
  • Confidential with no fear of retaliation

Department of Transportation Compliance Services

We can assist employers with safety-sensitive employees to comply with DOT requirements and promote public safety.

  • Substance Abuse Professional (SAP) services
  • Sample DOT compliant policies and training
  • DOT audit support
Contact us today to explore how HMSA can help you