Student Programs

Campus Assistance Program
About Coaching for Student Success (CS2)

We recognize that enrollment, retention, and persistence-to-graduation rates are key to your organization’s financial viability. We also understand there are barriers to student success beyond the classroom particularly unique to urban, suburban, and rural colleges. Through a partnership with your existing staff and resources, CS2 can help achieve your objectives with a seamless integration of the following components:

  • Coaches licensed in behavioral/mental health and trained in motivational techniques
  • 24/7 ‘In-the-Moment’ telephonic support
  • Mental health crisis stabilization and assistance with everyday life challenges
  • Coaches aware of social services to assess and refer to community, state, and federal resources
  • On-campus partnerships to augment existing services and special initiatives such as "Early Alert"
  • 4-step model designed to provide comprehensive and tailored coaching services to each student
  • Coaching and Utilization Report to provide data and analysis to inform institutional leadership
  • Well-being digital risk assessment and engagement program
  • CS2 Mobile App with push notifications of programs, services, resources, and self-help tools
  • Social Media Outreach to promote topical content, emergency alerts, and reminders
  • CS2 Website with information accessible via password on any smartphone, tablet, or computer
  • Proactive outreach to identify and manage barriers to success


With turn-key implementation and maintenance, CS2 programs are designed to meet the needs of your campus. Choose CS2 services for all students, non-traditional students, remedial/probationary students, returning students – it’s your choice.

CS2 is a College Completion Strategy

Institutional performance and accountability – because higher education is under a microscope and academic coaching has become the new standard.

Performance-based funding policies have become the norm in American higher education, with priorities placed on underserved, underprepared students – the students most at risk of dropping out. CS2 academic/life coaches are specifically trained to help students reach their educational goals. With CS2 comes a variety of 24/7, wrap-around services—including telephonic, web-based and app-based—to reach students proactively and to keep academic persistence top-of-mind.

The CS2 difference – a proactive, 24/7 technology platforms to pave the way for student well-being while keeping students focused on their academic goals. Our technology is designed to engage the student body while providing a real-time analytical dashboard for leadership.

Student retention and persistence-to-graduation rates impact the bottom-line – and student success coaching is a proven Return-on-Investment.

A growing body of research shows student success coaching improves student outcomes. This protects not only an institution’s investment in marketing to new students, improved outcomes lead to additional revenues to support the institution’s mission. HMSA has partnered with a leader in academic-success coaching. Dr. Sharmaine Pechac, holds a PhD in Higher Education and has developed and implemented coaching services for 20 community college campuses.

The CS2 difference – A service developed and administered by a veteran student success coach/administrator well-versed in the nuances of implementing initiatives and achieving goals.

Individually tailored academic and life coaching – because every student a journey, every coach a bridge.

While there are many common barriers to success, each student presents unique and individual challenges. Adult students, returning students, non-traditional students, and distance learners alike are pursuing higher education goals while facing challenges not imagined a generation ago. Today’s student faces record levels of stress, anxiety, and depression along with unprecedented financial burdens and complex relationship issues.


Proactive outreach and communication– because strategically planned touchpoints can promote momentum leading to the achievement.

Individually tailored academic and life coaching – because every student a journey, every coach a bridge.

The journey to and through higher education can be complicated. Some students may experience a phenomenal known as “Summer-Melt” which means their efforts to begin college right after high school, or continue college after semester break, fall short. Other students may be flagged as “Early Alert” indicating warning signs of academic jeopardy.

The CS2 difference – In partnership with faculty and staff, our coaches trained in motivational techniques will provide proactive outreach connecting student with information and resources to help them start, continue, and finish college.

The CS2 Model

CS2 was developed to ensure a comprehensive approach for a healthier, more productive and engaged student body. The CS2 Model is designed to help students overcome challenges and develop essential skills to complete college. These 4 steps include:

Step 1: Identify educational goals and academic/life factors unique to each student.
Step 2: Assess student concerns when they arise.
Step 3: Coach students using skills to meaningfully connect student concerns to success strategies.
Step 4: Refer students to campus or community resources that promote long-term stability.

Academic Probation
Low Income
Adult Learners
Distance Learners
Stress, anxiety and depression
Binge drinking
Sexual assault
Legal/financial issues
Work & Family conflicts
Coping with serious illnesses
Grief and loss
Life transitions
Campus conflict
Sexual harassment
Substance abuse
Aging parents
Single parent
Separation and divorce
Communication problems
Conflict resolution
Domestic violence
Managing anger
Critical Thinking
Decision making
Goal Setting
Time Management
Juggling Multiple Roles
Note Taking
Planning Study skills
Career Planning
Test Anxiety
Basic Computer Skills
Test Taking
Academic Advising
Academic Advising
Financial Aid
Career Services
Mental Health Counseling
Community Services
State Agencies
Federal Services