Client Services

Reminder Calls:

You may receive a reminder call one business day before your appointment date, unless you declined to receive the reminder call. If you were not asked about getting a reminder call, feel free to call 800-847-7240 and ask one of our representatives to add you to the reminder call list for all your future appointments. To cancel or reschedule an appointment contact us between 9-5 Monday through Friday at 800-847-7240.

Corporate Office Visitors:

601 Washington Blvd (at corner of Congress)
Detroit MI 48226
Look for a 3-story brick building across from Cobo Hall
You will see HMSA on the building

Parking:

If you are coming in for a face-to-face appointment with an EAP counselor, we will validate your parking at the following lot:

225 W Congress
Detroit MI 48226
Congress/Shelby surface lot (across from Subway)
Enter the lot (on your left) from Congress between Shelby & Washington

If that lot is full you can try the following lot:

432 Congress
Detroit MI 48226
Millennium Garage
Enter the lot from Congress between Cass & 1st Street

*Note: Congress is a one-way street.

When You Arrive/What to Expect:

Before getting buzzed in you will need to provide your name, time of appointment, and the counselor you are seeing.
You will sign in.
You will receive a visitor’s badge that you will need to wear at all times while in the building and return to the front desk upon leaving.
Submit the Client Initial Paperwork to the front desk upon your arrival.
Click on this link ____________ to fill in and print/submit your paperwork prior to your first appointment.

Smoke Free Zone

Gun Free Zone

Quiet zone

HMSA wants to create a healthy, safe and professional environment for our employees and visitors. Therefore, please refrain from speaking loudly. Carrying any weapons and smoking in the building is strictly prohibited.

Thank You!

HMSA Management & Health & Safety Committee

HMSA is sensitive to the needs of our employees, they are familiar with our workplace culture, and their staff is competent, knowledgeable, and skilled in the field of services provided.

HR Support client